If we must cancel a tour due to weather or other circumstances we cannot control we will reschedule you with priority status. If you are unable to reschedule, we will give you a 100% refund (less credit card payment fees if applicable).

If you must cancel a tour MORE THAN 7 DAYS before check-in time and you are unable to reschedule, we will give you a 100% refund (less credit card payment fees if applicable).

If you must cancel a tour BETWEEN 7 DAYS AND 24 HOURS before check-in time, we would very much appreciate speaking with you over the phone about it so we can reschedule you for another day. Like we say, change happens and we understand. If you are unable to reschedule, we will give you a 50% refund (less credit card payment fees if applicable).

If you cancel LESS THAN 24 HOURS before the check-in time we appreciate being notified by phone so we will not be wondering what happened to you. There will be no refund.

If you do not arrive on time for the tour, do not fully participate in the activities or shorten a tour because you are not feeling well you will have our sympathy and we will attempt to make you comfortable. There will be no refund.